ALLAHABAD BANK
Head Office: 2, N.S. Road, Kolkata - 700 001
Allahabad Bank, a leading Public Sector Bank, invites applications
from retired General Manager of a Scheduled Commercial Bank (preferably
other than Allahabad Bank), having experience of operational side for
engagement as Chief Customer Service Officer on Contract basis as
follows.
Name of the Post: Chief Customer Service Officer (CCSO)
No. of Post : One (01) post on Contract Basis
Age: Not more than 65 years
Eligibility: The applicant should have superannuated
or have taken voluntary retirement at the level of General Manager from
a Scheduled Commercial Bank, preferably other than Allahabad Bank.
He/She should have the exposure in working of Operational side of
the Bank and should have minimum 10 years experience as Branch/Regional /
Zonal Head.
1. AGE & ELIGIBILITY (As on 01.07.2012)
2. TENURE: The term of appointment will be initially
for one year which may be extended on yearly basis to a maximum period
of three years, subject to annual review.
3. REMUNERATION:The fixed emoluments of Rs. 50000/-
(Rupees Fifty thousand only) per month, will be paid subject to
deduction of taxes as applicable.
4. LOCATION OF OFFICE: The Office of CCSO (internal ombudsman) will be located at Kolkata.
5. LEAVE: CCSO may be eligible for a total of 12
days leave per year, out of which not more than 04 days leave can be
taken at a time. His/her working hour shall be the usual working hours
as applicable on all days except Sundays and holidays declared under
N.I. Act. Balance of the leave may not be allowed to be carried over to
the next year.
6.JOB PROFILE: CCSO shall be reporting directly to
the Executive Director of the Bank on weekly basis and shall be the
focal point for Internal Grievance Redressal System in terms of
Damodaran Committee recommendations on customer service so that a
minimum number of complaints are
escalated to Banking Ombudsman. CCSO will help in strengthening customer confidence in the internal redressal mechanism.
escalated to Banking Ombudsman. CCSO will help in strengthening customer confidence in the internal redressal mechanism.
7. SELECTION PROCEDURE: The eligible candidates will be called for personal interaction and decision of the Bank in this regard shall be final.
8. SUBMISSION OF APPLICATION: Applicants have to
submit their applications in the given format (Annexure-A), available
on Bank’s website in Recruitment link. Last date for receipt of
application is 20.08.2012 No application shall be entertained beyond the
stipulated date. Ineligible / incomplete applications will be rejected.
Address the application, superscribing “Application for the post of
Chief Customer Service Officer” to: The General Manager (HR), Allahabad
Bank, Head Office, 2, N.S. Road, Kolkata- 700 001.
9. APPLICATION FEE (Non-refundable): Application fee
is Rs. 500/- (Rupees Five hundred only) payable by way of Demand Draft
drawn on any Nationalised/Scheduled Bank in favour of “ Allahabad Bank –
Engagement of CCSO” and payable at Kolkata.
Details will be available at : http://www.allahabadbank.in/OpenUploadedDocument.asp?id=100&type=RF
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